Due to high volume of in-store and online sales, items displayed and purchased online may not be in inventory. Affected customers will be notified and fully-refunded within 24hrs. We apologize for the inconvenience and thank you for your understanding.
Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Find Canada's Best Deals on Gear!

Return Policy

 

We are grateful for your time spent with us and the GearHub team wants to make sure that you are best outfitted for your next adventure.  That is why we offer a NO HASSLE 30 DAY FROM PURCHASE RETURN POLICY. Keep in mind that new products also may have manufacturer’s warranties.

 

Items must be unused, free of wear and tear and in original packaging.

 

Seeing as we are a small, family-run business, shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full product refund and a smile.  

 

For mail returns,

 

You can request a return from your online store account or email us at [email protected]

 

Please contact us for a Return Authorization Number to reduce delays in processing.  All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.
 
Ship your item by prepaid, insured post to:   
 
GearHub Sports
Attn: Returns, RMA#
401 1st Avenue
Fernie, British Columbia
V0B 1M0
 

 

Your return will be processed within 7 days of being delivered to GearHub Sports and you will be notified by email when it is complete. 

 

 

Returns FAQ

 

1. What is your return policy?

 

We are grateful for your time spent with us and the GearHub team wants to make sure that you are best outfitted for your next adventure.  That is why we offer a NO HASSLE 30 DAY FROM PURCHASE RETURN POLICY.  Keep in mind that new products also may have manufacturer’s warranties. Items must be unused, free of wear and tear and in original packaging. Seeing as we are a small, family-run business, shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full product refund and a smile.  

 

 

2. What is the time limit on returns?

 

We are happy to process returns 30 days from the date of purchase.  We can also process or help guide you through processing manufacturer's warranties against manufacturer’s defects.    Please contact our store by email [email protected] or phone 250.423.5555 to this end.

 

 

3. Can I return something I bought online at my local store?

 

Most certainly and we’ll be glad you stopped by!

 

 

4. I don’t live near the GearHub.  How do I make a return or exchange?

 

a) You can request a return from your online store account or give us a call at 250.423.5555.

 

b) Please contact us at [email protected] concerning your return to reduce delays in processing.  All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.

 

c) Ship your item by prepaid, insured post to:   

 

GearHub Sports

Attn: Returns, RMA#

401 1st Avenue

Fernie, British Columbia

V0B 1M0

 

Your return will be looked over for wear and tear and if it looks like it did when we shipped it to you,  your refund will be processed within 7 days of being delivered to GearHub Sports. You will be notified by email when it is complete.  

 

 

5. What if I have worn/used the item?

 

That depends.  If your item has a manufacturing defect in its materials or workmanship, you can contact us to see if it may be covered by a separate warranty from the manufacturer. In this case, you can return the item and we are happy to assist you through this process.  Worn/used items cannot be returned unless you live near our brick and mortar store and opt to re-sell your item through our consignment process.

 

 

6. What if I want to return a gift that doesn’t suit me?

 

This is a bit of a tricky, logistic-type situation for online sales.  Unfortunately, we can only issue a refund to the person who purchased your gift.

 

Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Find Canada's Best Deals on Gear!