Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Locally owned and operated in Fernie BC
Find Canada's Best Deals on Gear!

Return Policy

 

We are grateful for your time spent with us and the GearHub team wants to make sure that you are best outfitted for your next adventure.  That is why we offer a NO HASSLE 30 DAY FROM PURCHASE RETURN POLICY. Keep in mind that new products also may have manufacturer’s warranties.

 

Items must be unused, free of wear and tear and in original packaging.

 

Seeing as we are a small, family-run business, return shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full refund and a smile.  

 

For mail returns,

 

You can request a return from your online store account or give us a call at 250.423.5555.

 

Please complete the Return Form here to reduce delays in processing.  All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.
 
Ship your item and return your Return Form by prepaid, insured post to:   
 
GearHub Sports
Attn: Returns
401 1st Avenue
Fernie, British Columbia
V0B 1M0
 

 

Your return will be processed within 7 days of being delivered to GearHub Sports and you will be notified by email when it is complete. 

 

 

Returns FAQ

 

1. What is your return policy?

 

We are grateful for your time spent with us and the GearHub team wants to make sure that you are best outfitted for your next adventure.  That is why we offer a NO HASSLE 30 DAY FROM PURCHASE RETURN POLICY.  Keep in mind that new products also may have manufacturer’s warranties. Items must be unused, free of wear and tear and in original packaging. Seeing as we are a small, family-run business, return shipping will be the buyer’s expense. If you live near our store, you’re more than welcome to drop by and return your product for a full refund and a smile.  

 

 

2. What is the time limit on returns?

 

We are happy to process returns 30 days from the date of purchase.  We can also process or help guide you through processing manufacturer's warranties against manufacturer’s defects.    Please contact our store by email [email protected] or phone 250.423.5555 to this end.

 

 

3. Can I return something I bought online at my local store?

 

Most certainly and we’ll be glad you stopped by!

 

 

4. I don’t live near the GearHub.  How do I make a return or exchange?

 

a) You can request a return from your online store account or give us a call at 250.423.5555.

 

b)Please complete the Return Form here to reduce delays in processing.  All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.

 

c) Ship your item and the Return Form by prepaid, insured post to:   

 

GearHub Sports

Attn: Returns

401 1st Avenue

Fernie, British Columbia

V0B 1M0

 

Your return will be looked over for wear and tear and if it looks like it did when we shipped it to you,  your refund will be processed within 7 days of being delivered to GearHub Sports. You will be notified by email when it is complete.  

 

 

5. Do I need any forms for my return?

 

Yes.  Please complete the Return Form HERE and return it with your item to reduce delays in processing.  All returns made without prior authorization will warrant a restocking fee of 20% your purchase price.

 

 

6. What if I have worn/used the item?

 

That depends.  If your item has a manufacturing defect in its materials or workmanship, you can contact us to see if it may be covered by a separate warranty from the manufacturer. In this case, you can return the item and we are happy to assist you through this process.  Worn/used items cannot be returned unless you live near our brick and mortar store and opt to re-sell your item through our consignment process.

 

 

7. What if I want to return a gift that doesn’t suit me?

 

This is a bit of a tricky, logistic-type situation for online sales.  Unfortunately, we can only issue a refund to the person who purchased your gift and will require the purchase receipt.

 

Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Locally owned and operated in Fernie BC
Find Canada's Best Deals on Gear!