Jobs at GearHub in Fernie BC

• This position can be year round and be updated to a Ski Technician in the winter (Training available)

• Year Round

Primary Roles & Responsibilities 

• Walk-in customer service
• Service writing support
• Management of workload and cue
• Building and repackaging bikes
• Quality control checks
• Wrenching bikes- anything and everything
• Rental bike maintenance
• Use of e-bike softwares and POS
• Parts department support and restocking
• Ecomm Support
• Opening and Closing duties

Qualifications

• Must have previous experience working as a bike mechanic (2-3 years preferred)
• Working knowledge of bicycle components and repairs
• Problem solving creativity
• Competent in bike repair, diagnosis, and maintenance
• Ability to multitask in a high energy, fast-paced environment is a must
• Must be friendly and approachable, and passionate about biking!
• Knowledge of the local Fernie trail system an asset
• Service writing experience an asset, but we can train on the job
• Formal training/certs an asset (S-tec, Sram STU, PBMA etc.)
• Experience as a ski tech an asset

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

Retail Associate, Fernie, BC

• Full Time / Part Time

• Year Round

Primary Roles & Responsibilities 

• Cover basic front-line duties, including POS, sales, rentals, consignment, customer service 
• Follow through on tasks given by management promptly
• Direct customers to proper staff when necessary
• Share product knowledge and enthusiasm for bikes with customers
• Direct customers through the entire sales process
• Build and maintain relationships with customers 
• Complete a multitude of daily opening and closing duties
• Complete all necessary forms and paperwork in the appropriate manner
• Make efficient use of daily workloads and manage new expectations
• Maintain a high level of product knowledge
• Respond to customer concerns, or direct accordingly
• Monitor completion of a daily task list
• Support the senior sales team to achieve the goals and initiatives of ownership

Qualifications

• Must be friendly and approachable, and passionate about biking and other outdoor sports!
• Experience in a customer service role
• Previous sports retail experience preferred
• Must be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear
• The ability to multitask in a high energy, fast-paced environment is a must
• Knowledge of the local Fernie trail system an asset

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

Rental Associate & Warehouse, Fernie, BC

We are currently looking for our rental crew! 

Primary Roles & Responsibilities 

• Cover basic front-line duties, including POS, sales & rentals
• Take bookings over the phone or by email
• Welcome customers and set their rentals in a friendly, professional manner
• Provide directions, trail recommendations, and general inquiries to customers
• Follow through on tasks given by management promptly
• Direct customers through the entire rental process
• Complete a multitude of daily opening and closing duties
• Complete all necessary forms and paperwork in the appropriate manner
• Make efficient use of daily workloads and manage new expectations
• Respond to customer concerns, or direct accordingly
• Monitor completion of a daily task list

Qualifications

• Must be friendly and approachable, and passionate about biking and other outdoor sports!
• Experience in a customer service role, previous sports retail/rental experience preferred
• Must be knowledgeable about mountain bikes, ski equipment, and/or other outdoor activities and gear
• The ability to multitask in a high-energy, fast-paced environment is a must
• Knowledge of the local Fernie trail system is an asset

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

****

Service Manager, Fernie, BC

AMAZING OPPORTUNITY! Gearhub is looking for a new year-round Service Manager!

Reporting directly to General Manager and Associate General Manager, the Service Manager will lead the shop’s daily service activities, will set the standard for how the shop is remembered by our customers and will set an example for other employees by creating an amazing experience for everyone who walks through the doors.

Duties and Responsibilities (included, but not limited to):
Responsibilities include helping to manage and maintain a service department environment where customers feel welcome, staff is respected, and repairs and maintenance are completed to the highest of standards, on time, and efficiently.

Department Responsibilities

• Lead & keep improving the service department as a whole
• Increasing efficiencies workflow
• Scheduling
• Daily staff supervising
• Quality control & problem-solving
• Communication with reps and service providers
• Projects Management
• Management of workload
• Warranty (submissions and follow-up)
• Parts department management & restocking
• Active communication between managers
• Policies and procedures handbook (writing and updating)
• Ecom Support
• Assist sales associates and customers with technical questions and purchases
• Always keep the vibe high!

Bike Service

• Wrenching bikes (High level, technical, …)
• Service writing
• Repair and maintain all types of bikes
• Provide customers with accurate cost estimate quotes and maintenance suggestions
• Thoroughly and accurately complete bike builds, repairs, tune ups, sales checks, and accessory installs on time and with the highest quality standards.

Ski-Tech

• Wax and tune skis and snowboards
• Adjust bindings on skis and snowboards
• Inspecting equipment to determine required repair or service needed
• Servicing of equipment including base grinding, edge sharpening and waxing
• Major repairs including p-texing, base patches, edge replacements and delaminations
• Mounting, adjusting and testing a wide variety of ski bindings
• Using and maintaining tuning machines including Wintersteiger equipment
• Maintaining a clean and organized work area

Leadership & Training

• Oversee the general operation of the Service department, make decisions and take reasonable actions.
• Provide direction to the Service Team regarding company policies and procedures.
• Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.
• Organize and participate in all training & PKs.
• Recognize and report policy infractions to the executive team.
• Responsible for on-going performance assessment conversations towards set goals.
• Technical training
• Raising the level and range of professional services we offer (i.e. in house suspension)

Product & Purchasing

• Support the shop purchasing strategy and restocking needs
• Work with the GM/AGM to research new products to carry in stores
• Add parts to carts as you notice we are low

Other Duties

• Perform additional job-related duties as requested by the management

Skills & Qualifications

• Positive, friendly and professional.
• Strong leadership & High energy level
• Customer Oriented - Understand our customers, business and competitors, and look for creative approaches to provide or improve customer experience.
• Reliability - Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
• Addition to Detail - Set example and enforce high standards in all tasks completed.
• Team Building - Work to develop, maintain, and promote positive working relationships within the Service department to promote inclusivity.
• Drive for Results - Constantly reassess department and Shop priorities while communicating and delegating accordingly to achieve desired goals.
• Performance Management - Set clear expectations for job assignment and monitor employee’s performance; when giving feedback provide suggestions and coaching for future development.
• Well organized, with the ability to manage time and prioritize workflows for self and our service team.
• Ability to solve problems in various situations
• Previous bike shop experience.
• Knowledge of the ski industry (experience with tuning equipment, base grinders/Stone grinders/Edge machines/Base weld guns + Competence in waxing, edge angles, base repairs including core shot repair, stone grind patterns, edge repairs, mounting/adjusting and testing ski bindings)

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

****

Purchaser, Fernie, BC

Reporting directly to the General Manager & Associate General Manager, the Purchaser will lead and support the Purchasing needs.

The Purchaser will ensure the strategy decided at the executive level is being implemented and will provide proactive suggestions on how to improve the purchasing strategy.

Duties and Responsibilities (included, but not limited to)

Departmental Responsibilities - Purchasing:

• Placing bookings and in-season orders for bikes & skis, apparel, softgoods and other categories when needed
• Seek out the best product aligning with industry trends for our market and online sales
• Maintain positive working relationships with sales reps and vendors
• Analysis of sales history, margins and trends to make intelligent buying decisions for maximizing growth and opportunity
• Work with other Managers to identify what is needed for stock
• Work with Floor Manager and Merchandising team to optimize sales by communicating incoming product, new product and seasonal changeover
• Maximize the flow of inventory for sales potential and identify slow moving or stale product
• Plan and execute markdowns and sales alongside the Marketing team
• Attend Purchasing meetings, PK’s, staff and manager meetings as required
• Implement strategies for effective systems for the flow of inventory with other departments

Other Duties

• Perform additional duties as requested by the GM / AGM.

Desired Skills/Experience

• Degree or diploma in Purchasing, with at least 2 years of professional experience
• Exceptional communication skills
• Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint)
• Superior writing and editing skills
• Reliability - Shows commitment, dependability and accountability
• Team Building - Work to develop, maintain, and promote positive working relationships 
• Detail oriented, organized and ability to prioritize
• Ability to multi-task and excellent time management skills
• Self-motivated and passionate team player
• Previous bike / ski industry experience

If this sounds like you, come join our highly-skilled, rad team.  This isn’t just a workplace, this is the Gearhub!

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.