Due to high volume of in-store and online sales, items displayed and purchased online may not be in inventory. Affected customers will be notified and fully-refunded within 24hrs. We apologize for the inconvenience and thank you for your understanding.
Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Find Canada's Best Deals on Gear!

Shipping Information

**Shipping Update**:  Due to additional safety measures put in place for our mutual protection, kindly allow 3-5 business days for the fulfilment of your order. If you require an expedited timeline, don't hesitate to contact us and we'll try our best to accommodate your needs.

 

Effective March 18th 2020, shipping carrier service guarantees have been suspended until further notice.  Though we can control how quickly your order is processed in-house by meeting our fulfillment timelines, The GearHub is not responsible or liable for shipping delays that may occur due to additional safety measures put in place by the shipping companies and high order volumes.  If you have any concerns about your shipment, don't hesitate to contact us, however. We are grateful for your understanding during these exceptional circumstances. 

 

We continue to offer free pick up in-store and we are temporarily offering FREE LOCAL DROP OFF by request to the surrounding local area including Fernie, Sparwood, Elkford, Hosmer, Morrissey, and Elko. For free local drop-off select the "pick up in-store" option and add a note requesting local delivery. 

 

For shipping within Canada, to the USA and Internationally, find pricing information below.  

 

a) Free In-Store Pickup

We’re always happy to see you and would gladly process your online purchase for in-store pickup!  Easy peasy!

  1. Select “Pick up in Store” upon checkout.
  2. Pay for your items.
  3. We will notify you by email when your order is ready to pick up.
  4. Show us your photo ID to claim your item(s.)

 

Why use free in-store pickup?

  • Exclusive online selection.
  • Shop from anywhere.
  • It’s fast and convenient.
  • It’s free and an excuse to stop by our rad storefront!

 

b) Shipping Pricing

We love to empower our customers and let them make choices on their preferred carriers and timelines. This is why you are presented with multiple shipping avenues, prices and timelines to suit your needs once you fill in your address at checkout. Shipping quotes are based on the dimensions of your order and destination and are directly generated from Canada Post for Canadian orders and DHL for international orders.

We offer flat rate, insured bicycle shipping across Canada, excluding Yukon, the North West Territories and Nunavut. Children's bicycles and international sales are quoted at checkout.

$249 full-size regular bicycles

$299 Fatbikes

$345 e-Assist bicycles

Please contact [email protected] as we are more than happy to provide a shipping quote to get your new bike to the Northwest Territories.  

 

c) Shipping Timelines * 

Orders will be shipped within 1-3 business days of customer transactions.   If your order requires immediate and expedited shipment, please contact our store at 250.423.5555 following your transaction and we'll be happy to help.  Seeing as we don’t yet have a meteorologist on staff, weather delays and unforeseen circumstances may impact delivery times, for which the GearHub is not responsible or liable.  Estimated arrival dates at checkout are therefore more like guidelines and unfortunately cannot be guaranteed.  

 

d)  Packages do not ship from our store:

  • Christmas Day

 

e) Shipping to the USA

We’re always happy to send the GearHub love and vibes to our southern neighbours!  All orders have to pass through Customs and are subject to import duties, taxes and custom processing fees for which the recipient is responsible.  The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information.  A Customs invoice will arrive with your parcel or in the mail shortly after.  The good news for you is that these costs have historically been offset by the currency exchange.  * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.

 

f) International Shipping

Just as our mountains are filled with rad folks from faraway lands, we are also happy to ship our goods to exciting destinations.  All orders have to pass through Customs however and are subject to import duties, taxes, brokerage and custom processing fees for which the recipient is responsible. The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information. A Customs invoice will arrive with your parcel or in the mail shortly thereafter.  * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.

 

g) Dangerous Goods and Air Canisters

GearHub Sports cannot ship dangerous goods as defined by the Transportation of Dangerous Goods (TDGR) Program, with the exception of lithium batteries.  Refillable avalanche airbag canisters can either be shipped empty or picked up full in-store. Non-refillable canisters can be picked up in-store or directly from the manufacturer.

 

Fernie's Award-Winning Outdoor Sports Store
BC's #1 Rocky Mountain Bicycle Dealer
Find Canada's Best Deals on Gear!