As featured on the Amazing Race
All bikes on SALE now!
Free shipping on orders over $250*

Shipping Information

 

For shipping within Canada, to the USA and Internationally, find pricing information below.  

Return policies can be found here: GearHub Sports Return Policy

 

a) Free In-Store Pickup

We’re always happy to see you and would gladly process your online purchase for in-store pickup!  Easy peasy!

  1. Select “Pick up in Store” upon checkout.
  2. Pay for your items.
  3. We will notify you by email when your order is ready to pick up.
  4. Show us your photo ID to claim your item(s.)

 

Why use free in-store pickup?

  • Exclusive online selection.
  • Shop from anywhere.
  • It’s fast and convenient.
  • It’s free and an excuse to stop by our rad storefront!

 

b) Shipping Pricing

We love to empower our customers and let them make choices on their preferred carriers and timelines. This is why you are presented with multiple shipping avenues, prices and timelines to suit your needs once you fill in your address at checkout. Shipping quotes are based on the dimensions of your order and destination and are directly generated from Canada Post for Canadian orders and DHL for international orders.  All shipments are insured to their order's value up to $10,000 and all orders over $150 will require a signature for the release of the parcel.

**Free Shipping Promotion**

Free shipping for orders over $249 promotion for orders within Canada* (Before taxes; excl. large items -bikes, bike frames, bike racks, bike stands, bike bags, tailgate pads, wire tires, wheels, bike trainers, skis, ski poles, and SUP; Excludes NWT, NT, and YT). As a small, family-owned business, we're happy to offer you free shipping promotions when we can!  Ground shipping is included in this promotion and shipping carriers will be chosen based on service levels in your region. Should you require priority shipping, please select priority shipping at checkout.

 

Bicycle Shipping Flat Rates

We offer flat rate, insured bicycle shipping across Canada, excluding Yukon, the North West Territories and Nunavut. Children's bicycles and international sales are quoted at checkout.   Regular shipping rates will apply to all other items.

Updated 2022.07.05 * Due to increased global costs in the shipping sector, bicycle shipping flat rates have increased until further notice. 

  West (BC, AB) Central (SK, MB) East (ON, QC)
Maritime (PEI, NS, NB)
Territories (YT, NT, NU)
Kids Bikes 24" $99 $99 $99 $199 *Please call for a quote
Regular Bikes $199 $199 $249 $349  *Please call for a quote
Fat bikes $299 $299 $299 $399  *Please call for a quote
Ebikes *Please call for a quote *Please call for a quote  *Please call for a quote  *Please call for a quote  *Please call for a quote

Please contact [email protected] or 250.423.5555 as we are more than happy to provide a shipping quote to get your new bike to the Yukon, Nunavut, and the Northwest Territories.  

 

c) Shipping Timelines * 

Orders will be shipped within 1-3 business days of customer transactions.   If your order requires immediate and expedited shipment, please contact our store at 250.423.5555 following your transaction and we'll be happy to help.  Seeing as we don’t yet have a meteorologist on staff, weather delays and unforeseen circumstances may impact delivery times, for which the GearHub is not responsible or liable.  Estimated arrival dates at checkout are therefore more like guidelines and unfortunately cannot be guaranteed.  

Bike Shipments: Bike purchases ship within 3-5 days as our shop technicians will have inspected your bike for manufacturer's defects, partially disassembled and boxed your new wheels to ensure that you are getting the quality assurance all our customers deserve. Unexpected delays may occur. The shipment will be insured to your order's value up to $10,000* and will require a signature for the release of the parcel. Shipping companies usually take 3-7 business days to deliver within Canada (this timeline cannot be guaranteed by Gearhub Sports, as weather, peak shipping times, and unexpected shipping delays may occur.) Once it ships, you'll receive a shipment notification email and tracking information.  

 

Crucial Assembly Instructions For Your Safety

Bikes cannot be shipped fully assembled and therefore *ARE NOT READY FOR RIDING.*

For your safety, the remaining assembly of your bike must be completed by a qualified service technician.

 
*Shipping insurance covers the parcel and its contents from all risks of physical loss or damage from external causes while in transit by the carrier. 

 

d)  Packages do not ship from our store:

  • Christmas Day

 

e) Shipping to the USA

We’re always happy to send the GearHub love and vibes to our southern neighbours!  All orders have to pass through Customs and are subject to import duties, taxes and custom processing fees for which the recipient is responsible.  The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information.  A Customs invoice will arrive with your parcel or in the mail shortly after.  The good news for you is that these costs have historically been offset by the currency exchange.  * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.

 

f) International Shipping

Just as our mountains are filled with rad folks from faraway lands, we are also happy to ship our goods to exciting destinations.  All orders have to pass through Customs however and are subject to import duties, taxes, brokerage and custom processing fees for which the recipient is responsible. The Gearhub is not responsible for any parcels held by international customs agencies; please contact your nearest customs office for more information. A Customs invoice will arrive with your parcel or in the mail shortly thereafter.  * Note that the GearHub is unable to provide estimates for customs fees so it is best to contact your nearest customs office for more information.

 

g) Dangerous Goods and Air Canisters

GearHub Sports cannot ship dangerous goods as defined by the Transportation of Dangerous Goods (TDGR) Program, this includes lithium batteries.  Refillable avalanche airbag canisters can either be shipped empty or picked up full in-store. Non-refillable canisters can be picked up in-store or directly from the manufacturer.

 

As featured on the Amazing Race
All bikes on SALE now!
Free shipping on orders over $250*