ECOMMERCE ORDER FULFILLMENT AND CUSTOMER SERVICE

ECOMMERCE ORDER FULFILLMENT AND CUSTOMER SERVICE

Full-time (40 hours), Permanent

Join our legendary local bike shop in downtown Fernie, where you can leave work to hit the trails! Become part of our award-winning team in a dynamic, customer-focused environment. We value exceptional customer service and authentic relationships, and we’re looking for passionate individuals who love biking, skiing, and the outdoors. Perks include industry prices, access to our rental fleet, and flexible hours!

Primary Roles & Responsibilities

32 Hrs allocated to ecommerce weekly

• Efficient order management and record-keeping
• Ensuring the quality of goods shipped
• Packing orders in a manner that ensures their integrity throughout external shipping networks
• Proper use of our POS/shipping programs and customer service modalities
• Meticulous attention to data quality and the integrity of inventory
• Liaising with customers, assessing their needs and providing quotes upon request
• Ensure the confidentiality of customer and business data
• Maintain professional and effective communication with eCom support departments: service, sales, warehousing and inventory.
• Complete returns, refunds, exchanges and order cancellations
• Monitor and troubleshoot shipping issues and customer concerns that may arise, and work to solve them
• Carry out data quality and optimization projects
• Support in posting item listings online
• Other Roles & Responsibilities: Inventory counts, and may be required to support the management team in various administrative tasks. 

+ 8 Hrs expanding into marketing, design, floor sales or rentals, based on the candidate's preference and strengths.

Qualifications:

• Strong customer service skills
• Amazing attention to detail and organizational skills
• Be able to work in a dynamic environment with minimal supervision.
• Work independently, but also be a flexible team player
• Knowledge of Excel/Google Sheets at a basic level.
• Knowledge of Lightspeed POS is a plus, but not necessary
• Strong communication skills
• The ideal candidate will also be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear

If this sounds like you, come join our highly-skilled, rad team.

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

Wage: $20-23/hr,  aligned with the candidate's experience and capabilities

Other perks: Industry prices, access to our rental fleet, flexible hours!