ECOMMERCE ORDER FULFILLMENT AND CUSTOMER SERVICE

ECOMMERCE ORDER FULFILLMENT AND CUSTOMER SERVICE

Part-time (25 hours), Permanent

Primary Roles & Responsibilities

• Efficient order management and record-keeping
• Ensuring the quality of goods shipped
• Packing orders in a manner that ensures their integrity throughout external shipping networks
• Proper use of our POS/shipping programs and customer service modalities
• Meticulous attention to data quality and the integrity of inventory
• Liaising with customers, assessing their needs and providing quotes upon request
• Ensure the confidentiality of customer and business data
• Maintain professional and effective communication with eCom support departments: service, sales, warehousing and inventory.
• Complete returns, refunds, exchanges and order cancellations
• Monitor and troubleshoot shipping issues and customer concerns that may arise, and work to solve them
• Carry out data quality and optimization projects
• Other Roles & Responsibilities: Inventory counts, and may be required to support the management team in various administrative tasks. 

Qualifications:

• Strong customer service skills
• Amazing attention to detail and organizational skills
• Be able to work in a fast-paced environment with minimal supervision.
• Work independently, but also be a flexible team player
• Knowledge of Excel/Google Sheets at a basic level.
• Knowledge of Lightspeed POS is a plus, but not necessary
• Strong communication skills
• The ideal candidate will also be knowledgeable about mountain bikes, ski equipment and/or other outdoor activities and gear

If this sounds like you, come join our highly-skilled, rad team.

Please apply online or send us a cover letter and resume at [email protected] or drop one off in person at the shop! 401 1st Ave, Fernie BC.

Wage: $20-23/hr,  aligned with the candidate's experience and capabilities

Other perks: Industry prices, access to our rental fleet, flexible hours!